Easiest Way To Manage Appointments
The easiest way to arrange, cancel or check your appointments is online via the NHS App. More information about accessing the NHS App
Urgent On-the-Day Appointments
If you need an urgent appointment, we offer on-the-day appointments each weekday, provided by our highly skilled Advanced Nurse Practitioners (ANPs). These appointments are available for booking online at 7.00am each day via the NHS App.
For those who may not be able to use technology, we reserve a limited number of appointments for booking by phone when we open at 8.00am. These can be booked by calling our main reception.
What Our ANPs Can Do
Our ANPs are experienced healthcare professionals who can:
- Take a detailed history of your symptoms.
- Perform examinations.
- Prescribe medication, if necessary.
- Order tests or refer you to other services, if needed.
If the ANP feels a second opinion or further support is required, they can easily consult with an on-call doctor.
Other Services for Quick Access
In addition to our ANPs, we have other professionals available to help, such as:
- Community pharmacists
- Paramedics
- MSK (Musculoskeletal) specialists
- Mental health practitioners
This is why our reception team may ask for some extra details when booking your appointment, including:
- A description of your symptoms.
- How long you’ve had them.
- Any treatments you’ve already tried (e.g., self-care, pharmacy treatments, previous visits).
- Whether you need a chaperone.
This helps us book you with the right healthcare professional for your needs. All our staff are fully trained and adhere to strict confidentiality standards.
Pre-Booked Routine Appointments
For non-urgent concerns or follow-ups with a specific doctor, you can book routine appointments. These appointments are available up to 4 weeks in advance and are released for booking at 9.00am each day.
Waiting Times
We always aim to see you on time, and our appointments are 50% longer than the average GP surgery to allow for a more thorough consultation. However, occasionally our clinicians may run late due to:
- Medical emergencies that require immediate attention.
- Waiting for an ambulance for hospital admission.
- Needing to consult with another doctor for a second opinion.
- Giving extra time to a patient who requires additional help.
If you’re concerned about your wait time, our reception team can help by providing an update on the expected wait or rescheduling you for another time.
We appreciate your patience and understanding.
Cancelling Appointments
If you’re unable to attend an appointment, please let us know at least 24 hours in advance. You can cancel your appointment in the following ways:
- Reply to your appointment reminder text with the word CANCEL.
- Use the NHS App to cancel.
- Call us, select Appointments, and choose the Cancellation option to cancel without having to wait in the phone queue.
Did you know? We also offer evening and weekend appointments. For more details, visit our Weekend and Evening Appointments page.
Did Not Attend (DNA) Policy
We kindly ask that if you cannot make your appointment, you let us know ahead of time so we can offer that slot to someone else. A Did Not Attend (DNA) without prior cancellation may affect your ability to book future appointments.
Out of Hours Help
If you need help when we are closed, you can:
- Use NHS 111 Online at https://111.nhs.uk (for anyone 5 and over).
- Call 111 for assistance for children under 5.
- If it’s a life-threatening emergency, please call 999.